Terms & Condition


TERMS AND CONDITION OF REGENCY OF LONDON


Regency of London is licensed as a Private Hire Vehicle Operator by the licensing authority, Transport for London. By making a private hire booking with Regency of London you, (the client), agree to the following Terms and Conditions of service.

BOOKINGS

All bookings are to be pre-booked via e-mail, or online booking platform from the website (http://www.regencyoflondon.co.uk) allowing 24-hour notice. If we are able to accommodate shorter notice bookings, we will do our utmost to fulfill your travel request.

PAYMENTS

Payment is accepted by bank transfer or major credit and debit card.

EXTRA CHARGES

  • For airport pick up, the waiting time charges are free for up-to 45 mins from the flight land time, anything after that is chargeable.
  • For non-airport pickup, the first 15 mins are free anything after that is chargeable.
  • Parking is always charged at cost price.
  • Any additional pick-up or drop-off is subject to additional cost.

CANCELLATION

  • Any booking canceled prior to the 24 hrs of the pickup time are free of charges.
  • Any booking canceled within 24hrs to 4 hrs prior to the pickup time a 50% cancellation fees is applicable.
  • Any Booking Cancelled within 4 hrs to the pickup time, a 100% cancellation is applicable.

DRIVERS & VEHICLE DETAILS

The driver and the vehicle details will be passed to the booker or passenger once the booking has been allocated to the driver. Usually, the allocation process is done 24 hrs prior to the booking time. Any changes on the driver or vehicle details will be informed as soon as it happens due to some Logistics reason.

Note - Under no circumstances the client contact the driver to book any journey directly with the diver. The drivers do not hold an operator’s licence. Therefore, any booking made directly via driver will not be considered as a Company booking and no security compliance will be covered via the company.



Regency of London Ltd is a company registered in the UK (number 08348117).

Our head office is located at 71 Bellegrove Road, Welling, Kent, DA16 3PG. If you have any questions you can write to us at our head office or email

info@regencyoflondon.co.uk or call us on +44 (0) 208 191 9606